User Manual to Me

Jay explains what a user guide is, why you need one, and deconstructs his own. The sections for his own include: 1. Communication 2. Reporting 3. 1:1s 4. First 6 months 5. Feedback from me to you 6. Feedback from you to me 7. On micromanagement 8. Me as a resource to you 9. Professional Development 10. Hiring/Managing your team 11. Contribution to Strategy 12. Logistics

David provides a detailed process for how to make personal user manuals, some of the content in the personal manual for him, and the results of rolling it out as a process across his entire company: "I have never, not even once, seen this kind of overwhelmingly positive response to an exercise before."

Giff provides a tactical guide for building and rolling out a personal user manual: 1. He provides question prompts that cover topics such as what drives a person nuts, quirks, how to earn an extra gold star with them, and how they like to give and receive feedback. 2. He provides a roll-out guide, which covers steps like sending the question primpts to the team with a time limit of two weeks to complete the exercise, and then sharing completed "User Manuals" with the whole team.