Management
Accountability
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Accountability is the act of being responsible for one's actions and decisions, and being answerable for the outcomes of those actions and decisions. It is an essential skill for successful Leadership and management. It involves being transparent and open about the choices that are made and the results that are achieved, and being willing to take responsibility for any mistakes or failures that may occur. Accountability also involves setting clear goals and expectations, and following through on commitments and tasks in a timely and efficient manner.
Accountability is part of our Product Management Career Leveling Framework. Explore next steps in your career from this industry-standard model.
Curated Learning Resources
A Manager’s Guide to Holding Your Team AccountableDave provides a complete how-to-guide on holding team members to account that includes: • Why Accountability Slips • Teams Need Both Accountability And Feedback • Transitioning to Accountability/Feedback • Isn’t This Just Coaching? • What If You’re Being Held to Account? • Normalising Accountability & Feedback
6 Steps to Build a Culture of AccountabilityThe 6 steps David covers are: 1. Answer the "three basic questions" for every employee 2. Decide on 3-5 operational metrics with goals that each employee owns and reports on weekly 3. Review the employee’s work and metrics at a regular meeting 4. Provide a KPI Dashboard for each department 5. Analyze personal goals on a quarterly basis as part of the quarterly check-ins 6. Tie everything together with the "Simplified One Page Strategic Plan"
Accountability in Software DevelopmentKent defines accountability in the context of software development: • Accountability is not about blame • It is about behaving at your best and offering an accounting of your actions