Operating Principles

Curated Learning Resources

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  To Grow Faster, Hit Pause — and Ask These Questions from Stripe’s COO

  Claire Hughes Johnson, COO, Stripe

  Claire provides steps for how to be intentional about growth when your organization becomes larger: 1. Document your company's "operating principles" 2. Re-evaluate your org structure and recurring Meetings as you grow 3. Learn the qualities of your top-performing team members, and reinforce them in your hiring process 4. Provide a simple long-term vision / "5 year plan" to all team members, so they understand where you're trying to get to 5. Quantitatively measure employee experience 6. Empower decentralized decision-making via the "see one, do one, teach one" methodology

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