Knowledge management is the business skill of organizing and sharing information within an organization. It often involves creating internal documentation to store insights and best practices. This fosters collaboration, enhances productivity, and empowers employees. It enables companies to leverage collective knowledge for growth and competitiveness.
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Intro to Knowledge Management: What Is It?
- Knowledge Transfer: Secret Sauce for Continuous ImprovementHillary explains how knowledge transfer, which involves passing along both procedures and wisdom gained through experience, is critical for continuous improvement and success. • Organizations often fail to effectively transfer knowledge when employees leave, retire or change roles. This results in a loss of expertise and implicit knowledge. • Lack of knowledge documentation can cost organizations in terms of productivity and efficiency. Up to 42% of skills required to perform a role may only be known by the current employee. • Making a shift to formally document both procedural and implicit knowledge can help keep employees engaged and improve their work experience. • Important implicit knowledge to document includes a person's experiences, observations and insights that go beyond written procedures. • Knowledge transfer methods like mentoring, shadowing, paired collaboration and community collaboration can help transfer both procedural and implicit knowledge. • Traditional training through instructor-led or e-learning courses can provide a standardized knowledge base. • Developing a knowledge management system that includes consistent knowledge transfer methods can create a culture of shared learning. • Including knowledge documentation in Job Descriptions can foster a culture of knowledge transfer. • Effective knowledge transfer strengthens collaboration, cross-training and the overall employee experience.
Why Does Internal Documentation Matter?
- Importance of a handbook-first approach to documentation and tips for transitioning to remoteDarren (Head of Remote, GitLab) and Gabe (Senior Product Manager, GitLab) talk on the topic of going slow to go fast, as well as the importance of a "handbook-first" approach to companywide documentation. They also dive into hiring/recruiting/interviewing, Company Culture, if it's possible for colocated or hybrid-remote companies to embrace documentation mid-stream, and offer tips for transitioning to a fully remote structure.
How Do You Set Up Internal Documentation Processes?
- GitLab Handbook UsageSid and the GitLab team cover: • Flow structure • Why handbook first • Handbook guidelines: How we use the guide every day • How to change or define a process • Style guide and Information Architecture (Avoid unstructured content, Fine points) • Scope of this handbook • Handbook First Competency
- Investing in Internal Documentation: A Brick-by-Brick Guide for StartupsDavid covers: Step 1: Start With A Cultural Shift. • Model Good Writing Habits. • Get In The Habit Of Editing. • Make Writing A Part Of The Job Ladder. Step 2: Get Started Paying Down Your Docs Debt With A Mvp Approach. • Focus On Quality, Not Quantity To Set The Bar. • Act As A Journalist. • Empower Your Senior Engineers. Step 3: Stop The Random Acts Of Documentation And Get Organized. • Assemble Your List. • Identify Ownership. • Assign A Rotating Docs Czar. • Don’t Be Afraid To Delete. • Level Up With Landing Pages. Step 4: Bring Docs Into The Dev Cycle — Don’t Wait For Code-Complete. • Take A Snapshot.