Presentations

Nicole Kahn, Senior Director, Design Research & Strategy, WeWork

Mark Suster, Partner, Upfront Ventures

Adam Starr, Creative Director, Opendoor

Tomasz Tunguz, Managing Director, Redpoint Ventures

Gibson Biddle, Chief Product Officer, Chegg

Gibson describes how helpful the raw comments in an NPS survey can be, and how he used them to take one of his talks from a score of 29, to 46, and then to 69.