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Active Listening
Active listening is the act of attentively and intentionally listening to another person with the goal of understanding their perspective, thoughts, and feelings. It involves paying attention to verbal and nonverbal cues, and asking clarifying questions to ensure that you fully understand what is being communicated. It helps you to better understand your colleagues and customers, and to identify and resolve any misunderstandings or conflicts that may arise.
Curated Articles
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- How To Develop Your Active Listening Skills
Teresa concretely explains how to listen actively: practice empathy, note the affect / emotion, pay attention to non-verbal cues, and repeat back what you heard.