When & Why to Disagree
Disagreements can arise in various situations and for different reasons, including differences in values, beliefs, and opinions. It is important to disagree constructively and respectfully, without attacking the other person.
- Dare to disagree
In this video, Margaret covers why it's important for leaders and organizations to cultivate a culture where people can dare to disagree based on her extensive research on willful blindness.
How to Disagree
Effective disagreement involves active listening, asking questions, and expressing one's own perspective clearly and calmly. It is important to avoid personal attacks, assumptions, and generalizations, and to focus on the issue at hand.
- 5 Hard Questions to Ask Yourself During a Conflict
Since conflict is a two-way street, Julie provides tips for how to analyze yourself and your perspective during a conflict in order to produce a better outcome.
- 5 steps for Disagreeing Effectively
Julie covers the key tenets of disagreeing: knowing your position, force yourself to frame multiple options, dig into root assumptions, and escalate if appropriate.
What To Do After a Disagreement
After a disagreement, it is important to reflect on what was said and how it was said, and to consider whether any misunderstandings or miscommunications occurred. It may be helpful to apologize if necessary, clarify any points of confusion, and seek common ground.
- Handling Conflict with the “Disagree and Commit” and “New Information” Principles
Dave covers two principles of disagreement: Amazon's famous "Disagree and Commit" principle for moving on from a disagreement, and the new information principle for when to revisit a decision after it has been made.
Types of Disagreements
Disagreements can take many forms, including factual disagreements, value-based disagreements, and interpersonal conflicts. Each type of disagreement requires a different approach and set of skills, and it is important to be aware of one's own biases and assumptions when engaging in disagreement.
- How Not to Disagree
Boz talks about a specific version of disagreeing: when you're a middle manager, what do you tell your team of direct reports when management above you makes a decision you disagree with?
- A Taxonomy of Troublemakers for Those Navigating Difficult Colleagues
Jody categorizes two types of people whom others find difficult at work, and shares how companies can monitor for and manage them: The Narcissus and the Bean Counter.