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Objection Handling

Objection Handling is part of our Customer Success Career Leveling Framework. Explore next steps in your career from this industry-standard model.

  1. Curated Learning Resources

    • GitLab logo
      Effective Objection Handling Practice

      Reshmi Krishna, Senior Manager, Enterprise Solution Architecture, GitLab

      Reshmi describes a 5-step process for objection handling alongside an extensive list of objection handling techniques and an exercise for teams to practice these techniques. • Objection Handling Process • Objection Handling Techniques That Can Help • Objection Handling Role Play Exercise • Facilitating Objection Handling Exercise • Best Practices • More resources
    • Upfront Ventures logo
      Scaling Sales: Arming & Aiming — Objection Handling

      Mark Suster, Partner, Upfront Ventures

      Mark provides an introduction to common objections from customers, emphasizing the importance of providing sales teams with the tools and preparation to respond effectively.