Articles by Teresa Torres
Ask About the Past Rather Than the FutureTeresa explains why asking questions about the future (e.g. "would you use or buy this product") usually don't work, because what we say differs from what we do. Instead, asking about what actually happened in the past can reveal problems that we can solve in the future.
- How To Develop Your Active Listening Skills
Teresa concretely explains how to listen actively: • Practice empathy • Note the affect / emotion • Pay attention to non-verbal cues • Repeat back what you heard.
- How To Develop Your Active Listening Skills
Teresa concretely explains how to listen actively: • Practice empathy • Note the affect / emotion • Pay attention to non-verbal cues • Repeat back what you heard.