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Building Trust

  1. Curated Learning Resources

    • Amazon logo
      How to Build Trust as a New Engineering Manager

      Jiovanni Rosario, Engineering Manager, Amazon

      Trust is essential for new engineering managers to lead their teams effectively. Jiovanni discusses the importance of authenticity, Empathy, and logic based on the Trust Triangle model. As a new manager, he showed vulnerability by admitting what he didn't know to set a culture where mistakes could be made. Regular one-on-ones and acting on employee insights helped Jiovanni better understand and support his team members. It is also important to deliver feedback and bad news empathetically while ensuring decisions are logically grounded.