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Building Trust

  1. Learn Building Trust with the Practica AI Coach

    The Practica AI Coach helps you improve in Building Trust by using your current work challenges as opportunities to improve. The AI Coach will ask you questions, instruct you on concepts and tactics, and give you feedback as you make progress.

  2. Curated Learning Resources

    • Amazon logo
      How to Build Trust as a New Engineering Manager

      Jiovanni Rosario, Engineering Manager, Amazon

      Trust is essential for new engineering managers to lead their teams effectively. Jiovanni discusses the importance of authenticity, Empathy, and logic based on the Trust Triangle model. As a new manager, he showed vulnerability by admitting what he didn't know to set a culture where mistakes could be made. Regular one-on-ones and acting on employee insights helped Jiovanni better understand and support his team members. It is also important to deliver feedback and bad news empathetically while ensuring decisions are logically grounded.
    • Latacora logo
      How to Build Trust

      Jacob Kaplan-Moss, Distinguished Member Of Technical Staff, Latacora

      Jacob provides concrete strategies for building trust with one's team as a manager. He emphasizes that trust is built over time by consistently demonstrating trustworthy behavior like following through on commitments, providing honest yet constructive feedback, and giving credit to team members for successes. Asking permission before providing feedback or suggestions helps equalize the power dynamic. Maintaining Transparency about company matters while respecting appropriate confidentiality in one-on-ones also fosters trust.