Customer Success

Technical Troubleshooting

Technical troubleshooting involves identifying and fixing technical problems that may impact a customer's success with the product. This requires a CSM to have knowledge of the product's technical architecture, systems and processes, and the ability to analyze and solve technical issues. Effective technical troubleshooting helps ensure customer satisfaction and retention, and strengthens the relationship between the customer and the company.
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Career Framework
Technical Troubleshooting is part of our Customer Success Career Leveling Framework. Explore next steps in your career from this industry-standard model.