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Customer Success

Technical Troubleshooting

Technical troubleshooting involves identifying and fixing technical problems that may impact a customer's success with the product. This requires a CSM to have knowledge of the product's technical architecture, systems and processes, and the ability to analyze and solve technical issues. Effective technical troubleshooting helps ensure customer satisfaction and retention, and strengthens the relationship between the customer and the company.
  1. Learn Technical Troubleshooting with the Practica AI Coach

    The Practica AI Coach helps you improve in Technical Troubleshooting by using your current work challenges as opportunities to improve. The AI Coach will ask you questions, instruct you on concepts and tactics, and give you feedback as you make progress.
  2. Curated Learning Resources

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