Customer discovery involves understanding the customer's business goals, challenges, and success metrics in order to build strong relationships and provide valuable recommendations that drive customer success.
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- The Top Questions CSMs Should Ask Their New CustomersLaurie describes her preparation and question framework designed to maximize the impact of a first call with a new customer.
- Effective Questioning for CSMsArtem covers what makes a question effective vs. ineffective and provides examples of essential questions for CSMs.
Customer Discovery is part of our Customer Success Career Leveling Framework. Explore next steps in your career from this industry-standard model.