Customer Success
Customer Discovery
Customer discovery involves understanding the customer's business goals, challenges, and success metrics in order to build strong relationships and provide valuable recommendations that drive customer success.
AI challenge coach
Feeling stuck on Customer Discovery? Try our AI Coach (preview)With Practica's AI career coach, you'll receive personalized guidance based on your unique skills and challenges. Submit a challenge you're facing at work and our AI bot will provide tailored next steps to help you succeed. To ensure the best possible advice, be sure to include details such as your company size, role, and any other relevant information. Don't let career roadblocks slow you down - let Practica's AI coach help you navigate the way forward. Try it now!
The Top Questions CSMs Should Ask Their New CustomersLaurie describes her preparation and question framework designed to maximize the impact of a first call with a new customer.
Effective Questioning for CSMsArtem covers what makes a question effective vs. ineffective and provides examples of essential questions for CSMs.
Career Framework
Customer Discovery is part of our Customer Success Career Leveling Framework. Explore next steps in your career from this industry-standard model.