Customer Success
Customer Discovery
Customer discovery involves understanding the customer's business goals, challenges, and success metrics in order to build strong relationships and provide valuable recommendations that drive customer success.
Learn Customer Discovery with the Practica AI Coach
The Practica AI Coach helps you improve in Customer Discovery by using your current work challenges as opportunities to improve. The AI Coach will ask you questions, instruct you on concepts and tactics, and give you feedback as you make progress.Curated Learning Resources
The Top Questions CSMs Should Ask Their New CustomersLaurie describes her preparation and question framework designed to maximize the impact of a first call with a new customer.
Effective Questioning for CSMsArtem covers what makes a question effective vs. ineffective and provides examples of essential questions for CSMs.
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