Customer Success
Customer Success Compensation
Customer Success Compensation is part of our Customer Success Career Leveling Framework. Explore next steps in your career from this industry-standard model.
Curated Learning Resources
Your Customer Success Team. Hire Early. And No Squishy Goals — It’s All About the Numbers.Customer success teams are critical for Saa S companies as they own the customer relationship from start to finish, Managing Up to 75% of revenue through Renewals and upsells. Hire your first customer success manager as early as you can afford to once you have some larger customers. Measure customer success teams based on renewal rates and revenue growth from the existing customer base, aiming for 80-90% renewal rates and 110-120% revenue growth from upsells. Tie Compensation to these metrics to incentivize performance. If done right, customer success can drive significant additional revenue through attitudinal loyalty and trust, proving it is a revenue enhancer, not just a cost center.
