HomeAI Challenge Coach
Sign Up
Sign In
Customer Success

Capacity Planning

Customer success capacity planning is the process of forecasting and preparing for the resources (such as personnel, time, and budget) needed to effectively support and retain customer accounts. This involves analyzing data on customer needs, usage patterns, and other factors to determine the level of support required to ensure customer satisfaction and success. Capacity planning helps businesses allocate resources effectively and ensure that they have the capacity to meet the needs of their customers.
Capacity Planning is part of our Engineering Career Leveling Framework. Explore next steps in your career from this industry-standard model.
  1. Curated Learning Resources

    • Copper logo
    • Atlassian logo