Articles by Paula DeLosh
Swiss Army CSMs: Why the Technical Side of Customer Success Is EssentialFour customer success leaders in Boston shared their experiences in developing technical skills: • Paula DeLosh, Project Customer Success Manager at Acquia: Deepened her skills by shadowing experienced employees and attending technical courses. • Wyeth Lynch, Senior CSM at MineralTree: Acquired technical knowledge through firsthand experience. • Zach Blecher, Senior Customer Success Manager at Arcadia: Background as a technical team lead set him up to provide both technical and project management support to customers. • Kyle Porter, Customer Success Manager at CloudHealth: Utilized a combination of training, trial and error, and dialogue with experts to grow his technical skills.