Customer Success
Community Management
Community Management is part of our Customer Success Career Leveling Framework. Explore next steps in your career from this industry-standard model.
Curated Learning Resources
10 Learnings On How To Build Your Own CommunityJason Lemkin shares insights he learned from building SaaStr, a successful community for Cloud and Saa S founders. Drawing on his experience, he advises starting in an area you're knowledgeable and passionate about, and prioritizing quality content over quantity. SEO remains vital, and building your community often necessitates personal involvement. Avoid blatant self-promotion and focus on adding value through mistakes and hard-earned lessons. Lists, like email or text lists, are valuable tools, and platforms should be well-chosen for their engagement potential. KPIs need constant tracking and you need a persistence in trying out different avenues to see what resonates, understanding that building a community takes time. Lastly, he emphasizes the significant role "super fans" play in your community's growth.
