Customer Success
Product Knowledge
Learn Product Knowledge with the Practica AI Coach
The Practica AI Coach helps you improve in Product Knowledge by using your current work challenges as opportunities to improve. The AI Coach will ask you questions, instruct you on concepts and tactics, and give you feedback as you make progress.Curated Learning Resources
How to Learn Your Product Quickly as a New Customer Success ManagerIt's a familiar scenario: You're a new CSM thrown into the deep end with little onboarding support. Sana suggests a plan for self onboarding to get up to Speed on the double.
Related Skills
- Capacity Planning
- Solution Design
- Technical Troubleshooting
- Customer Discovery
- Understanding our Ecosystem
- Workshops and Webinars
- Project Documentation
- Customer Enablement Documentation
- Structuring Customer Success Teams
- Customer Success Career Ladders
- Contract Expansion
- Net Promoter Score
- Customer Service
- CSM Role
- Community Management
- Help Centers
- Customer Success Metrics
- Customer Relationships
- Customer Onboarding
- Customer Success Tools
- Customer Success Compensation
- Hosting User Conferences
- Customer Success Meetings