Engineering
On-Call Rotation
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The Practica AI Coach helps you improve in On-Call Rotation by using your current work challenges as opportunities to improve. The AI Coach will ask you questions, instruct you on concepts and tactics, and give you feedback as you make progress.Curated Learning Resources
How we designed our Engineering On-Call ProcessSarah covers: • Artsy's motivation for formalizing support • The research they undertook and the goals they established • The initial on-call plan they established
GitLab's On-Call Rotation ProcessGitLab's internal process document for on-call rotations covers: • Expectations for On-Call • On-Call Rotation processes for Customer Emergencies, Reliability Engineering, Security, Development Team, and Quality Team
Don't follow the sunWill argues that on-call should not split into multiple shifts within a 24-hour window, with reasons that include: • Shifts start to turn into service windows, as opposed to exception management • Shift transitions magnify error rate • Humans are too slow, anyway; the focus should be on automation that prevents exceptions
Is your team’s new engineer ready to take on-call? Use wargames for trainingThe Qualtrics team shares their experience using wargames to train new employees and stress test their on-call processes and runbooks.
Crafting sustainable on-call rotationsRyn explains: • When to trigger off-hours alerts • How to track how many off-hours alerts occur • Creating and sustaining work/life balance