Articles by Sachin Rekhi
- How to Design Your Customer Validation to Maximize Product/Market Fit
Sachin provides a clearly defined approach for customer development designed to maximize signal from the interviews. It involves collecting context on problems after defining a problem space (including stack-racking pain points), gauging the reaction to value propositions, and testing un-aided reactions to a solution.
- Designing Your Product’s Continuous Feedback Loop
Sachin explains steps involved in preparing for analysis: • Catalog your sources of feedback (Customer Interviews, Customer Surveys, Customer Support, etc) • Develop a feedback river • Develop a feedback system of record • Incorporate Feedback Into Your Product Roadmap Process
- A Practitioner’s Guide to Net Promoter Score
Sachin explains the origin of NPS, how to calculate it, how it's essential to append an open-ended question afterward, what tools to use, who to send it to, and how often to ask it.