Articles by Marina Posniak
The Art of the Error MessageError messages are a common frustration for users, but they provide an opportunity to improve the experience. Marina provides tips for writing clear, helpful error messages that explain what went wrong, suggest a solution, and use a polite, understandable tone. Messages should avoid technical jargon and vagueness, while guiding users to their next step such as clicking a button to retry. Tone is also important to match the context, balancing information with a voice that would not sound strange spoken aloud. With the right details and language, error messages can transform a roadblock into useful guidance for users.