Articles by Kyle Poyar
- The Unspoken Impact of Pricing Changes
Kyle provides data from a survey and individual case studies that show that pricing changes are a significant source of revenue growth for high-growth companies.
- Can't We Do Better Than NPS?
Kyle walks through data that shows that NPS is not always predictive of retention. He doesn't say we need to get rid of NPS, but does suggest metrics to add: actual referrals, customer health, and product stickiness.