Articles by Justin Morales
Remote Usability Testing 101 & How to Get StartedRemote usability testing has become more popular as it allows companies to test users who cannot come onsite due to scheduling conflicts or geographic dispersion. Though less insightful than in-person tests, remote tests can still provide valuable insights when done properly. There are two main types: moderated tests where a facilitator guides the participant, and unmoderated tests where participants complete tasks alone. Moderated tests allow for deeper clarification but lack body language cues, while unmoderated tests are cheaper but provide limited insights. To run effective remote tests, companies must recruit the right participants, write a thorough test script, and use tools that allow for video calls and screen sharing. With proper planning and execution, remote usability testing can yield useful results for improving products.