Articles by David Sakamoto

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  GitLab's Internal Customer Onboarding Process

  David Sakamoto, VP, Customer Success, GitLab

  This is the internal process document GitLab uses to manage their Customer Onboarding process. It covers: • Onboarding Steps • Time to Value Metrics • Managing Onboarding Delays • How to Use Their CS Platform, Gainsight

  Customer Onboarding

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