Articles by Courtney Jordan
Create your help center content strategyOrganizing and optimizing your help center content is crucial but often overlooked. First, review your content and organize it into logical categories instead of broad "Other" sections. Identify topics that lack a home and group them contextually. Add a community forum for user engagement. Track your top search terms and suggestions to improve your content. Create a documentation request template to ensure you have all needed details. Optimize your documentation workflow and self-service score to boost efficiency. Finally, let customers know about new and improved content to increase engagement. Proper content strategy can transform your help center from an afterthought to an asset.